Need Help?
About
Is Remsea a licensed money transfer operator?
Remsea Pte. Ltd. is regulated by the Monetary Authority of Singapore as a major payment institution under License No. PS20200321.
Is it safe to send money through Remsea?
Your safety is our priority. We maintain complete transparency to give you better control over your transaction and our thorough verification processes ensure that your money reaches the right person.
Is my personal information safe with Remsea?
Protecting your data and financial details is very important to us. You can find our Terms & Conditions, and other policies here If you have specific questions, feel free to let us know by sending an e-mail to: info@remsea.com
Account
Why is it important to complete my Know-Your-Customer (KYC) process?
As a financial institution, we need to verify the identity of all our clients according to local regulations of the countries where we operate.
How important is the accuracy of details I provide to Remsea?
As a financial institution, we need to know who is transferring money with us and verify their identity. For this reason, when you create your profile, please use your real, full name (no nicknames or initials), accurate address, phone number and an email where you can be reached.
What information do I need to share to create an account with Remsea?
To create an account with Remsea, you need to share your email ID, mobile number and identity & address proof documents.
Can I change my mobile number?
Yes. Please approach our counter to inform us about the change in your mobile number.
Send Money
How much fees does Remsea charge?
Our fees differ from countries and corridors of transfers with typical fees varying from 0.25% to 1%. The fees are subject to change and can be reviewed at any given time on the Remsea currency converter.
At what rate will Remsea transfer my money?
Remsea transfers money at Low Cost and Our competitive rates are sourced from Reuters. A nominal fee is added to cover the cost of the transaction according to the payment corridor.
Why are the rates at Remsea so different than banks and other operators?
At Remsea, we transfer money at Low Cost – rates sourced from Reuters. Unlike banks and other operators, we add only minimal markup to the rates and do not have any hidden charges.
Why do the rates not change on weekends or at certain other times?
The Forex market is operational during market hours on business days in the particular country. Therefore, the rates may not update when the forex markets are closed on weekends and holidays.
Is my money held in a segregated account with Remsea?
Yes, the money in your account with Remsea is held in a segregated account with an Authorised Deposit-Taking Institution (ADI) / Authorised Institution / Originating Depository Financial Institution / Credit Institution.
I have been asked for additional documents even after my KYC, why?
As a policy, we require you to share your latest copies of your documents. In case, the documents you have shared are outdated and have expired, we will need you to share them again before we can process a transaction for you.
Where can I send money from?
Currently, we allow payments from Singapore.
Where can I send money to?
You can send money to China, Indonesia, Malaysia, Philippines, Thailand & Vietnam at the moment.
When will my beneficiary / recipient receive the money?
Actual fund availability varies by financial institution. In most cases, your recipient/beneficiary will receive funds on the next day after you have received your funds. However, all transfers are subject to review and can be stopped in case of any discrepancies.
Business
Can I open a Remsea account for business?
Yes, you can. All you need to do is register as a business while signing up with us.
Can my company create an account with Remsea?
Yes, a company can open an account with us. Just register as a corporate. If you are a business that requires bulk payments and other customized payment features, you can contact us for special rates.
Can I use a personal account for business purposes?
No, personal accounts must be used only for individual or personal purposes.