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Browse through our list of Frequently Asked Questions Below
About
Remsea Pte. Ltd. is regulated by the Monetary Authority of Singapore as a major payment institution under License No. PS20200321.
Your safety is our priority. We maintain complete transparency to give you better control over your transaction. Our thorough verification processes ensure that your money reaches the right person.
Protecting your data and financial details are very important to us. You can refer to our Terms & Conditions for further information. If you have specific questions, feel free to let us know by sending an e-mail to info@remsea.com.
Account
As a financial institution, we need to verify the identity of all our clients according to local regulations of the countries where we operate.
As a financial institution, we need to know who is transferring money with us and verify their identity. For this reason, when you create your profile, please use your real, full name as per your identification card (no nicknames or initials), accurate address, phone number and an email where you can be reached.
To create an account with Remsea, you need to share your email address, mobile number, identity card details & address proof documents.
Yes. Please approach our counter or update your profile details online to effect the change in your mobile number.
Send Money
Our fees differ from countries and corridors of transfers with typical fees varying from 0.25% to 1%. The fees are subject to change and can be reviewed at any given time on the Remsea currency converter.
Remsea transfers money at low cost and our competitive rates are sourced from Reuters. A nominal fee is added to cover the cost of the transaction according to the payment corridor.
At Remsea, we transfer money at low cost – rates sourced from Reuters. Unlike banks and other operators, we add only minimal markup to the rates and do not have any hidden charges.
The Forex market is operational during market hours on business days in the particular country. Therefore, the rates may not update when the forex markets are closed on weekends and holidays.
Yes, the money in your account with Remsea is held in a segregated account with an Authorised Deposit-Taking Institution (ADI) / Authorised Institution / Originating Depository Financial Institution / Credit Institution.
As part of the Know-Your-Customer policy, we are required to have updated information on our customers when performing a transaction. If the documents you have shared are outdated or have expired, we will need you to share them again before we can process a transaction for you.
Currently, we allow payments from Singapore.
At the moment, Remsea can send money to China, Indonesia, Malaysia, Philippines, Thailand & Vietnam.
The duration ranges from immediate to a longer period as actual funds availability varies by the financial institution. In most cases, your recipient/beneficiary will receive funds on the next working day after you have transferred your funds. However, all transfers are subject to review and can be paused for checking in the event of discrepancies.
Business
Yes, you can. All you need to do is register for a corporate account when signing up with us. If you are a business that requires bulk payments and other customized payment features, you can contact us for special rates.
No, personal accounts must be used only for the individual or personal purposes.